Data Protection Laws
We are conscious of our legal responsibilities as a 'data controller' and we support the principles of data protection reflected in The General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable national implementing legislation. We shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations.
How we obtain personal information about you
We may as a result of your interaction with our Sites and our communications with you hold and process personal information obtained about you. The types of personal information we collect may include:
your phone number
your email address
your date of birth
your entertainment preferences
your customer priority number
From time to time, we may alter the specific types of personal information we collect.
How we collect and use non-personal information
Please note that when anyone visits any of the Sites, we automatically collect certain non-personal information such as the type of computer operating system (e.g., Windows or Mac OS) and browser (e.g., Safari, Chrome, Internet Explorer) being used, and the domain name of the internet service provider. We often collect information on your entertainment preferences. We sometimes use the non-personal information that we collect to improve the design and content of the Sites and to enable us to personalise your experience.
What we do with your personal information
The personal information that you provide will be available to Stretch Communications, our affiliated companies and trusted third party service providers and contractors for the following purposes:
to process enquiries received via the Sites
to register you for and send you newsletters
to conduct market research and business development
to provide you with information about products and promotions that may be of interest to you from ourselvesin connection with surveys related to our products and the Sites any other purpose indicated at the time you voluntarily provide your personal information
In any instance where we process payments through the Websites, the payment information and the processing function is handled by STRIPE in accordance with their data protection and privacy policies. We do not receive, process or store credit or debit card details, bank details or payment information of any kind, nor do we share customer details with any 3rd parties.
We may from time to time use your personal information to send you automated email messages or marketing materials regarding our services and the services of third party suppliers, in each case with your prior consent. These email messages may contain features that help us make sure you received and were able to open the message. You may opt out of receiving such marketing email messages at any time, free of charge, by replying to the message with 'unsubscribe' in the subject line, or by following the instructions in any marketing communication.
To make our website better
We will also process your personal data in order to provide you with a more tailored experience when you visit our website. For example, we may use your personal data to tailor our website, make sure it is displayed in the most effective way for the device you are using. We also use various third party cookies to help us improve our website (more details are set out in the sections below) but we will not share your personal data with the third party analytics and search engine providers that assist us in the improvement and optimisation of our website (see cookies and tracking software below). We will also process your personal data for the purposes of making our website more secure, and to administer our website and for internal operations, including troubleshooting, data analysis, testing, research and statistical and survey purposes. The legal basis on which we process your personal data in these circumstances is our legitimate interest to provide you with the best possible website we can, and to ensure that our website is kept secure.
Disclosing your personal information
We may disclose your personal information to companies and individuals who perform business functions and services on our behalf. Such functions may include hosting the Sites, analysing data and providing other support services. All such parties will be required to keep your personal data secure and only process it in accordance with our instructions. We may also disclose your personal information if, in our opinion, disclosure is required by law.
International transfers of your personal information
We may transfer and process any personal information you provide to us to countries outside the European Economic Area whose laws may not afford the same level of protection to your personal information. We will therefore ensure that all adequate safeguards are in place and that all applicable laws and regulations are complied with in connection with such transfer.
Cookies and tracking software
We use 'cookies' and other types of tracking software in order to personalise your visit to our Sites and enhance your experience by gaining a better understanding of your particular interests and customising our pages for you. A cookie is a message given to a web browser by a web server and which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user's computer to be identified.
We may use the information provided by cookies to analyse trends, administer the Sites, or for research and marketing purposes to help us better serve you..
In specific we use:
Session and Browser Cookies - to keep you logged in and to prevent malicious attacks. These are accessed by our software to automatically revalidate users during the booking process. Google Analytics Cookies - to measure traffic, user experience, website performance and other statistical information provided by Google Analytics. These are accessed by Google and the results provided to us in the form of anonymised graphs, charts and raw data.
No information which in itself personally identifies you will be collected through the cookies. These cookies are not used for any purpose other than those described here. If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies. The website www.allaboutcookies.org (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.
While we endeavour to ensure that the information we hold about you is accurate and kept up to date, we shall assume that in the absence of evidence to the contrary, the information you provide us with is accurate. Should you inform us of inaccuracies in the information which we hold in relation to you or, if we discover that such information is inaccurate, it shall be promptly rectified by us. We do not intentionally retain any information about you which is out of date or which is no longer required.
Personal Data Security and Confidentiality
We maintain adequate technical and organisational security measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.
Access and Correction Rights
By logging in to our ticketing sites, you can see the profile information we hold on you and you can update it there. You can also see your booking history.
You can request access to, and have the opportunity to update and amend your personal information, and you can exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to and blocking of the processing of your personal information, by contacting us at firstname.lastname@example.org. For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal information. Subject to applicable law, we may charge you a small fee to access your data.
Retention of data
We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law.
In instances where our rules are broken by a user and we ban the user from further accessing our sites, we will retain ad infinitum such information as is necessary to identify the user in order to prevent access.
Changes to the Policy
Stretch Communications Ltd
Stretch Comunications Ltd is a company registered in England number 4594879. 62-70 Shorts Gardens, London WC2H 9AH